Orders

All available products are in stock and ready to deliver if not marked otherwise in the product description. We ship world wide. After placing your order, you will receive an order confirmation by email, and a shipping confirmation once your order has been sent. Your order will be processed and shipped within 1-3 working days after the order confirmation. If you do not receive an order or shipping confirmation, please contact us via email or phone. By placing the order, you accept these terms and conditions.

Sizing

Our sizing is based on Scandinavian and German sizes.

Prices and shipping

Prices are in euros and include Finnish VAT of 24%. Shipping costs will be added to the order. All orders over 200 euros have free shipping. Your orders are sent by Finnish Post or UPS. Customers from non-EU countries are responsible for possible import customs and taxes.

Whitetail reserves the right to change the prices.

Payment service provider

You can make your payment by VISA, Visa Electron, Master Card, through Internet Bank or by Paypal. Visa, Master Card, Visa Electron and Intrenet Bank payments are operated by Paytrail.

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to Whitetail.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact us in Whitetail.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Returns

We hope that you like your Whitetail purchase. If for some reason you are not satisfied with your order, you can return purchased items within fourteen (14) days from receiving the items. The products must be returned complete and unused in their original packaging with all labels attached.
We will issue a refund after we have received and accepted the returned items. Delivery costs will be refunded if the product you received is incorrect or faulty.

Before sending any returns, please contact us by e-mail:
shop@whitetail-universe.com

Contact

Whitetail
Pohjolankatu 66 c 5
00600, Helsinki
Finland
+358440488227

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